Terms of Service

1. Acceptance of Terms

By creating an account or using the LeadChase platform ("Service"), operated by LeadChase Ltd, a company registered in England and Wales (company number 17225822), registered office 29 Primrose Avenue, Downham Market, PE38 9GF ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Prior to 18 May 2026 the Service was operated by Jordan Edner as a sole trader; on incorporation of LeadChase Ltd on 18 May 2026 this agreement was novated to LeadChase Ltd, and your continued use of the Service or re-acceptance of these Terms constitutes your agreement to that novation and to these Terms.

2. Description of Service

LeadChase is an AI-powered recruitment outreach platform that helps recruiters generate personalised outreach messages, manage contacts, and send messages from their own channels. The platform includes activity tracking and commercial administration features, the details of which are set out in your Order Form.

3. Eligibility

You must be at least 18 years old and using the Service for legitimate business purposes. By using LeadChase you represent that you meet these requirements.

4. Account Responsibilities

• You are responsible for keeping your login credentials secure.
• You must provide accurate information when creating your account.
• One account per user. You may not share accounts between individuals.
• You are responsible for all activity that occurs under your account.

5. Acceptable Use

Users agree not to:

• Send unsolicited bulk messages or spam in violation of applicable law.
• Engage in any unlawful activity or violate applicable laws or regulations, including the UK GDPR, the Privacy and Electronic Communications Regulations 2003, and the Data Protection Act 2018.
• Misrepresent yourself, your agency, or your candidates.
• Attempt to interfere with, disable, or circumvent any platform tracking or integration required under your commercial obligations.
• Reverse engineer, copy, or reproduce any part of the Service.

6. Candidate Data and GDPR

When you upload candidate CVs or other personal data to LeadChase, you remain the data controller for that data. LeadChase acts as a data processor on your behalf. You are responsible for ensuring you have the necessary consent or lawful basis to process candidate data and to use it for outreach purposes under UK GDPR. The original CV PDF is processed in memory only and is not retained; an anonymised (redacted) version is stored against your account for re-use in future outreach. See our Privacy Policy for the full detail on what is redacted and how long anonymised CVs are retained.

7. Order Form

Your use of LeadChase is governed by these Terms of Service together with the Order Form agreed between you and LeadChase at account activation. The Order Form sets out the commercial terms applicable to your account, including any arrangements specific to your agency. In the event of any conflict between these Terms and the Order Form, the Order Form takes precedence for all commercial matters.

8. Activity Reporting

LeadChase tracks platform activity in accordance with your Order Form. You agree to accurately and promptly report all activity relevant to your commercial obligations as defined in your Order Form. Deliberately withholding, misreporting, or failing to disclose relevant activity is a material breach of these terms and your Order Form.

You are responsible for ensuring that any platform integrations required under your Order Form are installed, maintained, and kept operational. If an integration is disrupted or disabled due to your act or omission, LeadChase reserves the right to rely on any other available evidence to establish or verify compliance with your obligations under the Order Form.

LeadChase has the right, on reasonable written notice, to request access to records necessary to verify compliance with your commercial obligations under the Order Form. The scope of any such request will be limited to records that are reasonably relevant to those obligations. You agree to cooperate and provide timely access to the requested information.

9. Fees and Payment

Use of LeadChase is subject to commercial terms as set out in your Order Form. No payment obligation is triggered until the conditions specified in your Order Form have been satisfied. Invoices will be issued in accordance with the Order Form and are payable within the timeframe specified therein.

Where applicable, VAT will be applied to invoices at the prevailing rate. If LeadChase becomes VAT-registered after the date of your Order Form, LeadChase reserves the right to charge VAT on future invoices upon registration.

If any invoice is not paid by the due date, interest will accrue on the outstanding balance in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. LeadChase reserves the right to suspend access to the Service pending resolution of any overdue amounts.

10. Intellectual Property

All software, prompts, designs, and content comprising the LeadChase platform are the intellectual property of LeadChase. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You may not copy, reproduce, or distribute any part of the Service without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law, LeadChase shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

12. Termination

You may cancel your account at any time by contacting jordan@leadchase.co in accordance with the notice requirements in your Order Form. We reserve the right to suspend or terminate accounts that breach these terms or the Order Form.

Termination of your account does not extinguish any outstanding commercial obligations. All amounts confirmed or accrued prior to the termination date remain due and payable. Obligations that, by their nature or as specified in your Order Form, survive termination shall continue to apply for the period and on the terms set out therein. Reporting and access obligations relevant to those surviving obligations also continue for the same period.

13. Changes to These Terms

We may update these terms from time to time. We will notify you of significant changes by email or via the platform. Continued use of LeadChase after changes are notified constitutes acceptance of the updated terms. Changes to the commercial terms of your account require an amendment to your Order Form.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Browser Extension

If you install the LeadChase Companion browser extension, you acknowledge that LinkedIn's User Agreement prohibits browser extensions that read data from its site, and you accept that operational risk on your own LinkedIn account. The extension reads only the public-facing profile data you can already see on LinkedIn pages you visit while signed in; it never auto-acts on the page, sends LinkedIn cookies to our servers, or calls LinkedIn's private APIs. We may modify, throttle, or disable the extension's functionality at any time, including to comply with LinkedIn's enforcement actions or platform changes.

16. Contact

For any questions about these terms, contact us at jordan@leadchase.co.