Terms of Service

1. Acceptance of Terms

By creating an account or using the LeadChase platform ("Service"), operated by LeadChase Ltd, a company registered in England and Wales (company number 17225822), registered office 29 Primrose Avenue, Downham Market, PE38 9GF ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Prior to 18 May 2026 the Service was operated by Jordan Edner as a sole trader; on incorporation of LeadChase Ltd on 18 May 2026 this agreement was novated to LeadChase Ltd, and your continued use of the Service or re-acceptance of these Terms constitutes your agreement to that novation and to these Terms.

2. Description of Service

LeadChase is an AI-powered recruitment platform combining outreach generation, contact and relationship intelligence, and market-signal-driven prioritisation. The platform helps recruiters identify and connect with the contacts most relevant to their work, generate personalised outreach messages, manage contacts and accounts, and send messages from their own channels. The platform includes activity tracking and commercial administration features, the details of which are set out in your Order Form.

The Service also monitors publicly-available job-board data on your behalf, and (for users who connect them) reads metadata from connected email accounts and calendars, to surface market signals and detect bookings, as described in the Privacy Policy.

3. Eligibility

You must be 18 or over at all times during use of the Service and using the Service for legitimate business purposes. By using LeadChase you represent that you meet these requirements.

4. Account Responsibilities

• You are responsible for keeping your login credentials secure.
• You must provide accurate information when creating your account.
• One account per user. You may not share accounts between individuals.
• You are responsible for all activity that occurs under your account.

5. Acceptable Use

Users agree not to:

• Send unsolicited bulk messages or spam in violation of applicable law.
• Engage in any unlawful activity or violate applicable laws or regulations, including the UK GDPR, the Privacy and Electronic Communications Regulations 2003, and the Data Protection Act 2018.
• Misrepresent yourself, your agency, or your candidates.
• Attempt to interfere with, disable, or circumvent any platform tracking or integration required under your commercial obligations.
• Reverse engineer, copy, or reproduce any part of the Service.
• Export, redistribute, resell, or otherwise make available to third parties any data, insights, suggestions, or derived information obtained from the Service, except your own primary content (the CVs, messages, and contacts you put into the Service).
• Use the Service or any data obtained from it to train, fine-tune, or evaluate any machine-learning model or competing service.
• Attempt to enumerate, reconstruct, reverse-engineer, or infer the internal logic, methodologies, or data sources used to generate the Service's suggestions, rankings, or insights.
• If you connect your email account for outbound messaging, you authorise LeadChase to send messages and read reply metadata in accordance with the Privacy Policy. You remain responsible for compliance with your email provider's terms, applicable anti-spam law (including CAN-SPAM, PECR, and CASL where applicable), and the prohibition on bulk unsolicited messages.

6. Candidate Data and GDPR

When you upload candidate CVs or other personal data to LeadChase, you remain the data controller for that data. LeadChase acts as a data processor on your behalf. You are responsible for ensuring you have the necessary consent or lawful basis to process candidate data and to use it for outreach purposes under UK GDPR. The original CV PDF is processed in memory only and is not retained; an anonymised (redacted) version is stored against your account for re-use in future outreach. See our Privacy Policy for the full detail on what is redacted and how long anonymised CVs are retained.

The Service also processes personal data about third parties (for example contacts at companies you target for outreach). For account data and customer-scoped contact data, LeadChase acts as a processor on your behalf. For the shared contact directory described in our Privacy Policy, LeadChase and our customers act as joint controllers under UK GDPR Article 26. The Privacy Policy sets out the full controller/processor split.

By using the Service, you authorise LeadChase to use information you provide about your professional contacts to generate suggestions for users on the same agency account, and to inform suggestions surfaced to other LeadChase customers on a basis that does not identify you or your agency. The controls and opt-out mechanism are described in the Privacy Policy section "LeadChase Community Network".

California — service provider terms. To the extent LeadChase processes personal information that is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (the "CCPA"), on your behalf, LeadChase acts as your "service provider" as defined by the CCPA, and this paragraph forms part of the agreement required by the CCPA between a business and its service provider. LeadChase shall: (a) process such personal information only for the limited and specified business purposes of providing the Service under these Terms and the Order Form, and not for any other purpose; (b) not sell or share such personal information, as those terms are defined by the CCPA; (c) not retain, use, or disclose such personal information outside the direct business relationship between the parties, or for any commercial purpose other than the business purposes specified in these Terms, except as permitted by the CCPA; (d) not combine such personal information with personal information received from, or on behalf of, any other party, or collected from its own interaction with the consumer, except as permitted by the CCPA; (e) comply with the applicable obligations under the CCPA and provide the same level of privacy protection as required of a business; and (f) notify you if it determines that it can no longer meet its obligations under the CCPA. You retain the right to take reasonable and appropriate steps to ensure that LeadChase uses the personal information transferred in a manner consistent with your obligations under the CCPA, and to stop and remediate any unauthorised use of such personal information. The parties acknowledge that personal information is made available to LeadChase solely to enable performance of the Service and not as consideration for the Service or for any other thing of value.

6a. LeadChase Community Network

LeadChase operates a community data network (described in our Privacy Policy). By using the Service you agree to participate: you grant LeadChase a licence to include the professional business-card information and professional relationship links you contribute in the shared network, on a basis that does not identify you or your agency. You warrant that you have the right to contribute the information you provide and that you have given any notices your local law requires.

Paid agencies may opt out of contributing by emailing jordan@leadchase.co and retain access to the network; free accounts contribute as a condition of free access. We never include your live hiring leads, candidate personal data, or message contents in the network.

7. Order Form

Your use of LeadChase is governed by these Terms of Service together with the Order Form agreed between you and LeadChase at account activation. The Order Form sets out the commercial terms applicable to your account, including any arrangements specific to your agency. In the event of any conflict between these Terms and the Order Form, the Order Form takes precedence for all commercial matters.

8. Activity Reporting

LeadChase tracks platform activity in accordance with your Order Form. You agree to accurately and promptly report all activity relevant to your commercial obligations as defined in your Order Form. Deliberately withholding, misreporting, or failing to disclose relevant activity is a material breach of these terms and your Order Form.

You are responsible for ensuring that any platform integrations required under your Order Form are installed, maintained, and kept operational. If an integration is disrupted or disabled due to your act or omission, LeadChase reserves the right to rely on any other available evidence to establish or verify compliance with your obligations under the Order Form.

LeadChase has the right, on reasonable written notice, to request access to records necessary to verify compliance with your commercial obligations under the Order Form. The scope of any such request will be limited to records that are reasonably relevant to those obligations. You agree to cooperate and provide timely access to the requested information.

9. Fees and Payment

Use of LeadChase is subject to commercial terms as set out in your Order Form. No payment obligation is triggered until the conditions specified in your Order Form have been satisfied. Invoices will be issued in accordance with the Order Form and are payable within the timeframe specified therein.

Where applicable, VAT will be applied to invoices at the prevailing rate. If LeadChase becomes VAT-registered after the date of your Order Form, LeadChase reserves the right to charge VAT on future invoices upon registration.

Subscriptions to Starter, Plus, or Pro are billed monthly in advance via our third-party payment processor at the rates listed in the LeadChase app. Subscriptions auto-renew on the monthly anniversary of the first payment until you cancel from Settings → Billing or by emailing the contact in clause 18.

If any invoice is not paid by the due date, interest will accrue on the outstanding balance in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. LeadChase reserves the right to suspend access to the Service pending resolution of any overdue amounts.

9a. Plans and Tiers

LeadChase offers a perpetual Free Plan and three paid Subscription Plans (Starter, Plus, and Pro). Each plan includes a defined allowance of insight credits per monthly refill period, an allowance of outreach credits, a maximum number of tracked contacts, and a maximum number of watched companies. Current allowances and caps are displayed in the LeadChase app.

Active outreach features are gated by your outreach-credit balance; when the balance reaches zero, further outreach actions are paused until your next monthly refill or upgrade. Tracked-contact and watched-company caps are hard limits.

The Free Plan is governed by the separate Free Account Terms, which prevail over these Terms of Service to the extent of any conflict in respect of Free Plan use. The per-unlock economics of insights are described in our Privacy Policy.

9b. 30-Day Money-Back Guarantee

LeadChase offers a 30-day money-back guarantee to all customers on a paid Subscription Plan (Starter, Plus, or Pro). You may request a refund within thirty (30) days of the date of your first paid subscription invoice (the "Guarantee Window").

Scope of refund: when you request a refund within the Guarantee Window, we will refund every successful subscription invoice you have paid since your first paid invoice. For example, if you request a refund on day 20, the invoice you paid is refunded in full. The guarantee does not cover one-time insight-credit pack purchases (those are consumables redeemed for unlocks at the time of purchase).

One refund per agency: the guarantee may be exercised once per LeadChase agency account. Re-subscribing after a refund and requesting a second refund is not eligible under this guarantee.

How to request: only the admin user of your agency account may initiate a refund. The self-serve option is in Settings → Billing → Request refund, or by contacting the email in clause 18. Refunds are processed via our third-party payment processor and typically appear on your statement within 5–10 business days.

Effect of refund: issuing a refund cancels your subscription with immediate effect and downgrades your agency to the Free Plan. The 30-day window starts on the date of your first paid invoice and is not reset by subscription tier changes (e.g. upgrading from Starter to Pro mid-cycle). This guarantee is offered in addition to your statutory rights under the UK Consumer Contracts Regulations 2013.

10. Intellectual Property

All software, prompts, designs, content, ranking and prioritisation methodologies, derived scores, signal classifications, and the structure and selection of data within the shared contact directory comprising the LeadChase platform are the intellectual property of LeadChase. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You may not copy, reproduce, or distribute any part of the Service without our written permission.

11. Limitation of Liability

To the maximum extent permitted by law, LeadChase shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim. Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.

12. Termination

You may cancel your account at any time by contacting jordan@leadchase.co in accordance with the notice requirements in your Order Form. We reserve the right to suspend or terminate accounts that breach these terms or the Order Form.

Termination of your account does not extinguish any outstanding commercial obligations. All amounts confirmed or accrued prior to the termination date remain due and payable. Obligations that, by their nature or as specified in your Order Form, survive termination shall continue to apply for the period and on the terms set out therein. Reporting and access obligations relevant to those surviving obligations also continue for the same period.

13. Changes to These Terms

We may update this agreement from time to time. For material changes (price changes, intellectual-property clauses, governing law, addition of a sub-processor for a new category of data, or any change to the scope of our shared contact directory), we will give you at least fourteen (14) days' notice by email before the change takes effect. For minor changes (typographical corrections, swaps of sub-processors within the same category, or clarifications), the change takes effect immediately with the "Last updated" date bumped. Continued use of LeadChase after changes take effect constitutes acceptance of the updated terms. Changes to the commercial terms of your account require an amendment to your Order Form.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Browser Extension

If you install the LeadChase Companion browser extension, you acknowledge that LinkedIn's User Agreement prohibits browser extensions that read data from its site, and you accept that operational risk on your own LinkedIn account. The extension reads only the public-facing profile data you can already see on LinkedIn pages you visit while signed in; it never auto-acts on the page, sends LinkedIn cookies to our servers, or calls LinkedIn's private APIs. We may modify, throttle, or disable the extension's functionality at any time, including to comply with LinkedIn's enforcement actions or platform changes.

In addition to the above, the extension lets you:

• Pick a saved (anonymised) CV from your LeadChase account to attach to outreach you initiate via the extension.
• Add or remove a company from your watch list.
• Display introduction suggestions and market signals in the side panel, drawn from data already in your LeadChase account.

The extension stores your LeadChase session token in browser-isolated per-extension storage; see Privacy Policy section 11 for further detail.

16. Analytics and Cookies

Our use of cookies, local storage, product analytics, and session recording is described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Children's Privacy

The Service is intended for use by recruitment professionals and is not directed at, marketed to, or intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we may hold data relating to a minor, contact jordan@leadchase.co and we will delete it.

18. Contact

For any questions about these terms, contact us at jordan@leadchase.co.